Terms of Service

Last updated: September 28, 2025

Contact Information

Med Admin

5 Chome-25-14 Hongo, Bunkyo City, Tokyo 113-0033, Japan

Phone: +81 3-3811-3188

Email: info@quindermere.com

Introduction and Scope

These Terms of Service govern your access to and use of the website, services, and products provided by Med Admin. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our services.

These terms apply to all users of our website and clients who engage our medical office management services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Service Usage Terms

1. Acceptable Use Policy

When using our website and services, you agree to use them only for lawful purposes and in a manner that does not infringe upon the rights of others. You must not:

  • a) Use our services for any illegal, fraudulent, or unauthorized purpose
  • b) Violate any applicable local, national, or international laws or regulations
  • c) Transmit any harmful code, viruses, or malicious software
  • d) Attempt to gain unauthorized access to our systems or networks
  • e) Interfere with or disrupt the operation of our services
  • f) Misrepresent your identity or affiliation with any person or organization

2. Permitted Uses

Our services are designed for use by healthcare professionals and medical practices. You may use our services to:

  • Access information about our medical office management solutions
  • Request consultations and submit inquiries about our services
  • Engage our services for your medical practice management needs
  • Communicate with our support team for assistance

3. Service Access Requirements

To access certain features of our services, you may need to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Fair Usage Guidelines

We expect all users to engage with our services reasonably and in good faith. Excessive or abusive use that impacts our ability to serve other clients may result in service limitations or termination. We monitor usage patterns to ensure fair access for all clients.

Account and Access Terms

1. Account Creation Requirements

When engaging our services, you may be required to create an account or provide registration information. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal authority to enter into this agreement

2. Account Security Responsibilities

You are solely responsible for maintaining the security of your account credentials. You must use strong passwords, enable available security features, and keep your login information confidential. We are not liable for any loss or damage arising from your failure to protect your account information.

3. Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services at any time if:

  • You violate these Terms of Service or any applicable laws
  • Your account is used for fraudulent or illegal activities
  • Payment obligations are not met as agreed
  • We determine that termination is necessary for legal or operational reasons

4. Multiple Account Policy

Unless explicitly authorized by us, you may only maintain one active account per medical practice. Creating multiple accounts to circumvent service limitations or for fraudulent purposes is prohibited and may result in termination of all associated accounts.

Service Availability and Limitations

1. Service Uptime and Maintenance

While we strive to provide uninterrupted access to our services, we do not guarantee that our website or services will be available at all times. We may perform scheduled maintenance, updates, or emergency repairs that temporarily interrupt service availability. We will provide advance notice of planned maintenance when possible.

2. Feature Availability

Different service tiers may include different features and capabilities. The specific features available to you depend on your service agreement. We reserve the right to add, modify, or remove features with appropriate notice to affected clients.

3. Geographic Restrictions

Our services are primarily designed for medical practices operating in Japan. While our website may be accessible from other locations, certain features or services may not be available in all jurisdictions due to legal, regulatory, or operational constraints.

4. Service Modifications and Updates

We continually improve our services and may update, modify, or discontinue features at our discretion. Material changes that significantly affect your service will be communicated in advance. Continued use of our services after such changes constitutes acceptance of the modified services.

Intellectual Property Rights

1. Content Ownership

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of Med Admin or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

2. User-Generated Content Rights

When you submit content to us (such as feedback, suggestions, or practice information), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and incorporate such content for the purpose of providing and improving our services. You retain ownership of your content and may request its removal at any time.

3. License Grant

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes. This license does not include any rights to resell, redistribute, or make commercial use of our services beyond the scope of your service agreement.

4. Trademark Notices

Med Admin and our associated logos are trademarks of our company. You may not use these trademarks without our prior written consent. All other trademarks mentioned on our website are the property of their respective owners.

Payment Terms and Fees

If you engage our paid services, you agree to pay all applicable fees as outlined in your service agreement. Payment terms, pricing, and billing cycles will be specified in your contract. We reserve the right to modify our pricing with reasonable advance notice. Failure to make timely payments may result in service suspension or termination.

All fees are stated in Japanese Yen unless otherwise specified. You are responsible for any applicable taxes, and prices do not include taxes unless explicitly stated. Refund policies, if any, will be outlined in your specific service agreement.

Termination

Either party may terminate the service relationship in accordance with the terms specified in the service agreement. Upon termination, your right to access and use our services will immediately cease. We will provide reasonable assistance in data retrieval during a transition period, subject to the terms of your agreement.

Provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, indemnification obligations, and limitations of liability.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through our website or via email to registered users. Your continued use of our services after such modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.

Contact Information

If you have questions about these Terms of Service, please contact us:

Med Admin - Legal Department

5 Chome-25-14 Hongo, Bunkyo City, Tokyo 113-0033, Japan

Phone: +81 3-3811-3188

Email: info@quindermere.com